Shipping Policy

1. Where we ship

Available delivery destinations are shown at checkout. If your address is accepted and a delivery option is displayed, we can currently ship the selected items there. Some products or regions may be unavailable because of carrier or import restrictions.

2. Arrival estimates

Arrival estimates start from payment confirmation and already include processing time. Orders containing multiple items may arrive in separate packages, and each package may have its own tracking information.

Orders usually ship within 1–3 business days.

3. Local stock, when available

Business days

• US, UK, Canada, Australia, France and Germany: 3–7 business days when the kit is available in local stock.

4. International warehouse

Destination	Business days
US, Canada & Australia	6–12
United Kingdom	6–9
France & Germany	6–12
Other EU countries & Switzerland	6–14
Asian countries	5–10
Rest of the world	7–20

Business days exclude weekends and public holidays. These are estimates; holidays, customs or carrier delays can affect timing. Remote areas may take 15–30 business days. For pre-orders, check the product-specific release or dispatch information.

5. Shipping fees

Free standard shipping is available for eligible orders to the US, UK, Canada, Australia and EU. Other destinations and charges are shown at checkout. If we offer an optional expedited or special delivery service, its cost will be shown before you place your order.

6. Import duties

Import duties are covered for most destinations, including the US, UK and EU. Customers pay duties in Brazil and Türkiye where shipping is available. Other exceptions are disclosed before purchase. Sales tax or VAT at checkout is separate.

7. Tracking & help

Tracking is emailed when your order ships; updates may take up to 48 hours. You can also use Order Status with your order number and checkout email. For an unexpected duty request in a covered destination or a delivery issue, contact support@altapano.com.

Full shipping policy · Return conditions & fees

8. Address changes

Review your delivery address carefully before placing an order. If you spot an error, contact us as soon as possible. We will try to help before shipment, but we cannot guarantee a change after an order enters fulfillment. We are not responsible for delays or losses caused by an incorrect or incomplete address supplied at checkout.

9. Lost or damaged packages

If tracking has not updated for an extended period, a package is marked delivered but cannot be found, or an item arrives damaged, contact us promptly. Include your order number and, for damage, clear photos of the item and packaging. We will review the shipment with the carrier and work toward an appropriate replacement, refund, or other resolution.