Customer care
Contact Us
We're here to help you keep moving.
For help with a product, order, delivery, or return, email support@altapano.com. Our customer care hours are Monday–Friday, 9am–5pm EST / 6am–2pm PST.
Order support
Include your order number and the email address used at checkout. You can also check current fulfillment and tracking information on the Order Status page.
Returns
Eligible unused items can be returned within 60 days of delivery. Review our Returns & Refunds Policy or email us with your order number and the item you want to return.
Product questions
Include the product name, selected option, and how you plan to use it. The more context you provide, the more useful our answer can be.
Damaged or incorrect items
Include your order number and clear photographs of the item and shipping packaging. Do not send an item back until you receive return instructions.
Frequently asked questions
When will my order ship?
Orders usually ship within 1–3 business days after payment is confirmed. Delivery timing depends on the destination and carrier. See our Shipping Policy for destination-specific estimates.
How can I track my order?
Use the Order Status page with your order number and the email address used at checkout. Tracking can take up to 48 hours to show movement after the carrier receives the package.
Can I change or cancel an order?
Email us as soon as possible. We will try to help before fulfillment begins, but changes or cancellations cannot be guaranteed once an order is being prepared or has shipped.
What is the return window?
Eligible unused items may be returned within 60 days of delivery. Returns must be authorized before they are sent back. Review the Returns & Refunds Policy before requesting a return.
Do you ship internationally?
Available destinations and charges are shown at checkout. Delivery estimates vary by destination, and import duties are covered for most destinations; see our Shipping Policy for the current regional estimates and exceptions.